Refund & Return Policy

General Dynamics Land Systems Workwear Store

We have a 90-day return policy, which means you have ninety (90) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt, order confirmation, or other proof of purchase.

Customers are responsible for the cost of return shipping. Return shipping charges will be deducted from any approved refund unless the return is the result of a defective, damaged, or incorrectly shipped item.

To initiate a return, please contact our Customer Concierge Team at concierge@alreadydesign.com. If your return is approved, we will provide return instructions and a return shipping label. Returns sent without prior authorization will not be accepted.

If you have any questions regarding a return, please contact concierge@alreadydesign.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Special-order items produced specifically for an individual or event

• Perishable goods

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Final sale or clearance items

If you have questions about whether a product is eligible for return, please contact our Customer Concierge Team before initiating a return.

Exchanges

The fastest way to obtain a different size, color, or item is to return the original product and place a new order once the return has been approved.

If you would like to exchange a gift item, please contact concierge@alreadydesign.com. Gift exchanges must meet the same eligibility requirements as standard returns.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

To qualify for a refund, returned merchandise must be in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging.

If approved, your refund will be issued to the original payment method. Please note that processing times may vary depending on your financial institution or credit card provider.

Refunds are not available for gift items. Eligible gift items may be exchanged in accordance with the Exchange Policy above.